Great moving company. Done about 15 moves and they are the best. Team Leader, Steve and his crew with Jason and Chris were fantastic. Efficient, pleasant, and thorough.
Each box is supposed to be labelled, both with its contents, and with a sticker so you can inventory items as they come off of the truck. Nearly half of the boxes and items that came off of the truck had no sticker, and one word descriptions of the contents. The inventory system that I was supposed to use as the customer was rendered completely useless by the lack of inventory stickers. Multiple times throughout the day the unloading crew, which is local to our new home location, and deals with unloading moves on a daily basis commented that "they had never seen anything like this." The crew asked us to come and photo document the loading condition of the vehicle because they did not want to be held liable for the contents. Apparently they had a contest to see how fast they could pack our things, regardless of the damage it caused. Multiple items were damaged, and we have barely begun to open the boxes.
Our shipment arrived yesterday, with the first comment from the driver that he was surprised to find the truck unlocked (it arrived with no locks on it) when he attached his truck to it. Things went downhill from there.
I have yet to be able to contact the claims department, but I will begin that journey in a few hours.
Just moved from Oklahoma to California on a PCS with the military trying to get the stuff situated out from the hellish unpacking that was done. There is a 4 foot pile of belongings in the bottom of my daughters closet, the stuff on the bottom to include a light and Wii game console are both destroyed. Is this really the way you folks feel an unpacking that you have been paid for should really work?
Amazing service. Steve and his team took care of everything. They were in and out in 4 hours with no issues. Highly recommend.
Republic Moving and Storage should be investigated by the Bureau of Stupidity. It is truly hard to fathom how a moving company that doesn't show up can stay in business. Excuses, excuses, excuses about why they didn't show up on time. There is no end to how truly awful my experience was. They deserve zero stars but one is the lowest allowed.
The lack of inventory stickers, and the missing items were so obscene to the crew that unpacked us, that the driver did not feel comfortable signing the paperwork, and he escalated the situation to his boss, in an attempt to ensure his crew was not held liable. Again, "I have never seen anything like this in 15 years" was a common theme.
I called and emailed Amber about an hour into the offload and expressed my concern for the condition of our goods (at this point I knew nothing of the missing items). What you will get when you contact this company is quite simple: Sorry, contact the claims department...Which is not directly associated with the movers. Basically, take your complaint somewhere else, we already have your money.
We had declared high value items, none of which were given an inventory number, making them impossible to verify. 2 Imac desktop computers containing critical work material were packed (I watched them being packed) have mysteriously gone missing from the time they were packed at our house, until the time our shipment arrived at our new home. The only stop along the way, the "warehouse" where our goods were supposedly stored.
Everything with our move started off well. I had a professional and timely meeting with Skip, our estimator. He handed me over to Amber, our move representative. The process was straightforward, and this was the company (Republic) that had moved me multiple times while I served in the military without issue. The packers showed up on time, and seemed quite professional. Packing and loading went as expected. We needed to have our household goods stored for less than one week at their facility which is no more than a few miles from our house. We were charged 3k for these few days, and what we were apparently paying for during that time is for people to steal from us.
I emailed both Skip and Amber later in the day expressing my concern, with a request they respond and confirm receipt of my email. No response, which perfectly articulates how much this company cares.
DO NOT use this company
They don't care, period.
There are plenty of reputable moving companies out there, please save yourself the pain and frustration by finding ANY other company than this one.
Republic Moving Storage is a US Moving Company based in Chula Vista, California. Republic Moving Storage is located at 2311 Boswell Rd #5, Chula Vista, CA 91914, USA.
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