Going to the Vet can be a stressful event because you are taking your loved pet (and the owner) out of their comfort zone. Dr. Bischel and her staff give you comfort through the whole process. She was so great with my little dog!
This place is expensive and my dog had a severe dental disease that the vetenarians did not catch at all. Overall I am extremely disappointed with this vet and hope this does not happen to anyone else.
Seems to put business and procedure ahead of pet health. Tried to renew heart worm preventative and it took the clinic 24 hours to get back to me to say first an appointment for heart worm test would be needed. I'm not sure why this wasn't known and proactively scheduled previously if standard procedure at the end of the first course of a puppy's heartworm prevention.
We took our dog Xena here to get groomed for the second time and told them to do the same cut as the first time. A "puppy" cut. Well Xena surely wasn't cut short enough the second time, and her hair was much longer than the first time we came. We expressed our disappointment and asked if we could come in to get her cut shorter or get 50% off our next visit as she's going to need another cut sooner than we wanted. Well, both the groomer and owner argued with us saying we were "happy" with the cut when we picked her up. This simply isn't true; we immediately voiced our disappointment with the length but didn't have the time to wait another 30 minutes. Whatever happened to the customer coming first? They obviously don't know how to run a business and keep customers happy and coming back.
I can't personally get in for an appointment for 3-4 weeks and the clinic would rather the dogs go without preventative in the interim rather than doing something rational like extending the preventative for 1 month until the next appointment.
The doctors seemed caring and knowledgeable during our visits. I have a feeling there is a disconnect when doc delegates communication to staff and suddenly relaying the message verbatim takes precedent over sensible care decisions.
HORRIBLE EXPERIENCE !!! DO NOT GET SERVICE DONE HERE. THEY WILL REFUSE SERVICE AND YELL AT YOU. Grooming is WAY to expensive!( Just go to PetSmart!) We had plans for our dog to do boarding here and they cancled it and said they dont want to do it. But before that we asked if we can see the kennel where my dog would stay, they didnt show us but i got to see a bit of it and it is VERY SMALL. The Grooming lady did a horrible grooming job and started to yell, she used to work at petco. Now i know why Petco fired her. IF YOU LOVE YOUR PET, DO NOT EVER GET SERVICE FOR YOUR PET HERE. VERY HORRIBLE EXPERIENCE.
Bottom line, whatever the root cause, I need to find a clinic that will look out for my pets health a bit more effectively.
Eastlake Village Veterinary Clinic is a US Veterinary Care based in Chula Vista, California. Eastlake Village Veterinary Clinic is located at 2260 Otay Lakes Rd #113, Chula Vista, CA 91915, USA.
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