Listen, I understand sometimes testing is required to get a clearer picture of an issue, but for a non emergency such as a male cat spraying in the house... i expect a few suggestions to try before being told I have to take an additional day off from work to talk about ways to alleviate displaced urine in my home. Oh, and by the way, I called my old vet in the state i moved here from and that's EXACTLY what happened. Try a hormone collar, try urine away spray, try a bigger litter box, try clumping litter, if all else fails... bring him in for further testing. Otay pet vet should use some of their exuberant profits to install a revolving door - because that's what they expect you to do. Conclusion: look elsewhere for veterinary care unless you have a flexible schedule, deep pockets, and don't mind being ripped off.
B: I'm told the doctor will call when they have time (which I don't mind waiting) but instead get the same receptionist requiring an additional $100 trip to the office.
A: I get attitude from the receptionist for requesting advice over the phone.
These guys are the best in town. We've come here for 3 dogs now and we plan to keep on coming. The ladies at the counter are so nice, not to mention the doctors and the pharmacist is especially sweet every time we see her. Nail trimming, flea meds, checkups. We do it all here at a reasonable price. Not the cheapest in town but you get what you pay for.
Very friendly and empathetic staff, you can tell they care about their furry clients!
Worst experience I've ever had. I had my dog spayed beginning of July and boarded yesterday...but yet I come to grooming today and they try to tell me my dog is not up to date on her vaccinations and it's passed due. What's funny is I couldn't have gotten my dog spayed OR boarded yesterday if she was not up to day. The receptionist didn't even know how to do her job and had terrible customer service and then the manager comes out trying to play the nice card and sit me outside to explain a piece of paper to me that I have been handed to by my vet stating her vaccinations are up to date. Absolutely ridiculous.
Welp. Just called and they hung up on me. Tried to put me on hold I guess.
This office is more concerned about money and turning a profit then the health or happiness of your pet. Outrageous price gouging and unwilling to give advice for minor concerns without a hefty price tag. After paying the $100 bill for a visit to the office, they charged me nearly $20 for a cat hormone collar that can be bought in a box of 3 for $13 (which didn't work)... i mean, i understand inflated prices to generate revenue, but this place is ridiculous. So I call back for any other suggestions and
We came here last year for an especially awful reason, to have our sweet doggy put down. He was old and he fought the good fight but it was time. I can't tell you how much these people made that experience as lovely as it could've been. They were so supportive, we even got a card in the mail a few days later from the vet. I really wish I could give this place an extra star.
Otay Pet Vets is a US Veterinary Care based in Chula Vista, California. Otay Pet Vets is located at 2015 Birch Rd #107, Chula Vista, CA 91915, USA.
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