The took very good care of my baby boy Jacob the staff and Dr.'s are great they made sure before I left their office that I understood everything bout my pets health issues and if I didn't understand or had questions they were more than willing to explain it to me until I understood
I took my doberman pup to get his ears crpped, the vet left one ear longer than the other.
Victoria Valencia and Dr. Soto were wonderful, as well as the rest of the staff. We mention them by name because we dealt directly with them, but each time we called or brought our puppy in, everyone was great and extremely helpful. We brought our 2 month old Meerabai in a very dire condition. Dr. Soto did not give us a very good prognosis, but they were willing to try. Victoria was there when we spoke to him, and was with our Meerabai all the way. They called my daughter and kept her updated. Our Meerabai is now 7 months old and doing great! Thank you so much! We always tell our friends how wonderful they are.
I took my dog for grooming...the girl called me three times during the day to ask how much trimming I wanted on my dog, to tell me my dog was shaking and nervous but not once did she mentioned the price...I was charged $95.00 for grooming!!!!!
So, I went to take my dog their today. They're actually renovating this place. They say that hopefully the new spot will be done by the mid or end of summer. They're definitely keeping busy. Working out of a trailer, they do still have tons of customers. The prices for their services are competitive, which is a good thing. What killed it the most for me, was the customer service offered. No sense of character, nor professionalism. Our appointment was scheduled for 1200, we got there around 1145, and we weren't even seen by a doc until close to 1330. I'm sorry, but that's hell of a stretch. We were constantly getting skipped over. We were so frustrated, waiting to be seen, we decided to walk out. As I was walking out, the vet tech finally told me that the doc is here (who looked like she was just walking in). Had we not started to walk out, I bet it would have been another 30 minutes for the doc to get all "settled" in. Let me just add...that it doesn't help when you're sitting in a consultation room and you could hear all the conversations that the staff and doctors are having behind the doors (same problem at the Carmel Ranch Vet location too). You could tell when a team really wants to help or just make some quick buck$. Keep looking.
Our Pet Vets South Bay Veterinary Hospital is a US Dentist based in Chula Vista, California. Our Pet Vets South Bay Veterinary Hospital is located at 1038 Broadway, Chula Vista, CA 91911, USA.
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